Where can I pick up items purchased online at Lotte Duty Free in Incheon Airport Terminal 1?

You can pick them up at the West Pick-up Desk in Incheon Airport Terminal 1, located on the 4th floor opposite Gate 45. You can find the duty-free pick-up desk below the Matina Lounge.

What is the procedure for picking up duty-free items at the Lotte Duty Free pick-up desk?

When you arrive at the pick-up desk, you must first scan your passport at the kiosk to get a queue ticket. Once your number is called, proceed to the designated counter to pick up your items.

How can I get a Kakao Pay Money discount when paying online at Lotte Duty Free?

An instant discount is provided when paying with Kakao Pay Money. This offer is limited to the first 150 people every day at 13:00, so you need to time your payment accordingly.

Can I open liquid or cream cosmetics immediately after picking them up at the duty-free shop?

Liquids and creams are provided in a sealed state upon pick-up and must not be opened before departure. On the other hand, solid products can be opened immediately after pick-up.

Lotte Duty Free Incheon Pickup & Shopping Guide

Hey there, fellow travelers!

Today, I'm sharing my ultimate guide to shopping on the Lotte Duty Free online app.

I will walk you through my personal duty-free haul and share exactly how to pick up your items seamlessly at the airport. Let's dive in!

Shopping on the Lotte Duty Free App

Before jetting off,

I placed my order online using the Lotte Duty Free mobile app.

Shortly after, I received a notification detailing my exact pickup location at the airport.

▶️ Pickup Counter: T1 West Desk

▶️ Location: Incheon Airport Terminal 1, 4th Floor (Opposite Gate 45)

Walking towards Gate 45 at Incheon Airport

If you are departing from Incheon Airport Terminal 1,

you will need to walk down the concourse until you spot Gate 45.

The Lotte Duty Free pickup area is located right across from it.

Just look for the escalator leading up to the 4th floor, right below the Matina Lounge!

Once you go upstairs, the staff will direct you to register at the self-service kiosks first.

At the Lotte Duty Free kiosk zone,

you simply scan your passport,

and it will print out your waiting number ticket.

Just like this!

Luckily, the waiting area was completely empty when I arrived, so my number was called instantly.

Head over to your designated counter window to collect your packages.

My Duty-Free Haul & Shopping List

Here is a quick look at my beauty shopping list for my trip to Vietnam!

Estée Lauder Advanced Night Repair Duo

YSL Glow Pact Cushion

NARS Blush

Aveda Scalp Serum

Bioderma Lip Balm

Primage Sunscreen

Bobbi Brown Cream Shadow Stick

The Saem Horse Oil Hand Cream

Let's Slim Golf Stockings

Aestura Atobarrier Cream Duo

Tooc Glitter, Bushman Sunscreen, and more!

Before ordering online, I actually dropped by the physical Lotte Duty Free store in Myeongdong.

I wanted to see if I could score a deal on a luxury bag, but with the current exchange rates, it actually ended up being more expensive than buying it at a regular department store.

So, I decided to stick strictly to cosmetics on the online app instead.

The ultimate haul shot!!!

Not all of these are mine; some are gifts and requests from my family that I ordered all at once.

✔️ Pro Tip: Always check the app daily to download the "Coupon of the Day."

✔️ If you have access to local mobile payment options like KakaoPay, look out for their instant discount promotions which usually open daily at 1:00 PM for the first 150 users.

I unfortunately missed out on the extra mobile payment discount this time, which was a bummer!

Keep in mind that all liquids, gels, and creams are packaged in a sealed security bag.

You must not open this bag until you arrive at your final international destination!

Solid items (like powder blushers or lipsticks), however, can be unboxed immediately after pickup.

Estée Lauder Advanced Night Repair

The absolute holy grail of duty-free shopping! 🤎

The Estée Lauder Advanced Night Repair serum.

This is a duo pack containing two massive 100ml bottles.

The standard duty-free price was around ~$179, but with the daily exchange rate fluctuations, I paid about ~$181.

For comparison, here are the prices on the official US retail site as of 2026:

115ml (single bottle): ~$170

75ml (single bottle): ~$122

The 100ml size is a duty-free exclusive, making this duo pack an absolute steal!

YSL Glow Pact Cushion

Shade: BR20 Cool Ivory

I've heard so many amazing things about this cushion and had to try it.

I grabbed it for around ~$45.

Note that it only comes with the main compact, no extra refills are included!

Next up on my list: the classic NARS Blush.

I scored this for around ~$18!

I recently bought a different shade at a department store for about ~$26, so the duty-free savings here are definitely worth it.

Moving on with the beauty haul—

The Aveda Invati Advanced Scalp Revitalizer serum.

I picked this up for a solid price of ~$32.

The highly-hyped

Aestura Atobarrier 365 Cream Duo Set.

Both my partner and I love using this because it's incredibly gentle on sensitive skin.

It was only slightly cheaper than Olive Young, but still a great addition to the haul.

One for the little one!

Primage Sunscreen.

I tried looking for this at the Lotte Department Store Main Branch in Myeongdong, but they didn't stock the sunscreen. Luckily, the online Lotte Duty Free app came to the rescue!