Planning a family trip to Hanoi? KidZania's All-Care Service at Lotte Mall West Lake offers supervised fun for kids with English support, giving parents precious free time. Discover how to book this essential service for your 2026 visit!
Planning a family trip to Hanoi? Here’s a top tip for parents looking to create amazing memories for their kids while also enjoying some well-deserved relaxation, shopping, or even a spa treatment!
Located on the 5th floor of Lotte Mall West Lake Hanoi, KidZania Hanoi, operated by MBC PlayBe (the same company behind KidZania Korea), offers its most popular program: the All-Care Service.
If you’ve ever accompanied your children to KidZania, you know that as a parent, there isn't much for you to do. You can't join the queues for them, and you often end up just following them around, carrying their bags, or simply snapping photos. That's where the All-Care Service changes everything!
Use discount code: 세시간전260001 for ~$1 off orders over ~$35
What is KidZania Hanoi's All-Care Service?
The All-Care Service provides dedicated staff to supervise your children, either one-on-one or in small groups (typically one staff member per four children).
For our visit, we opted for a package that assigned one dedicated staff member to our two children, ensuring personalized, close supervision.
With this program, parents don't need to purchase an admission ticket and follow their kids around. For approximately four hours, the staff ensures your children have a safe and engaging experience, always by their side to assist with activities.
They'll even take plenty of photos for you!
Category
Key Details
Location
Lotte Mall West Lake Hanoi 5F
Care Duration
Approx. 4 hours (accompanied for career experiences & guidance)
Dedicated Staff
1 staff member assigned per 4 children
Meals/Snacks
Topping ramen meal/snack provided
Benefits
30 KidZos currency included, real-time photo & status updates
Price Range
Weekday: ~$20 / Weekend: ~$23 (English support, very reasonable compared to domestic options)
Top 3 Advantages of the All-Care Service
1. Real-time Monitoring (Peace of Mind)
Throughout their experience, we received real-time photo and status updates of our children's activities via a messaging app. This gave us complete peace of mind.
2. Parents' Perfect 4 Hours of Freedom
While your children are happily engaged at KidZania, you can leisurely explore Lotte Mall. Enjoy some shopping at Lotte Mart, relax at a cafe, or indulge in a spa massage.
3. Efficient Experience & Meal Solution
Local staff expertly plan efficient routes, prioritizing popular booths. Plus, they ensure children receive a ramen set snack, so they stay energized and make the most of their time without getting hungry.
Booking & Visiting Tips
🔸 Advance Online Booking Recommended
On-site registration can sell out quickly, so we strongly recommend preparing your voucher by booking in advance via the link below. Some dates are already fully booked, so advance reservations are essential!
🔸 Language Communication During Your Visit
The staff are proficient in basic English and utilize translation tools for smooth communication, ensuring that children who are not fluent in English can still participate without difficulty.
Some staff members can even speak simple Korean, making the experience accessible for a wider range of visitors!
Use discount code: 세시간전260001 for ~$1 off orders over ~$35
First, click on the link above.
Select your desired visit date and confirm the number of children.
If you are booking for two children, use the discount code 세시간전260001.
Given that some dates are already sold out, it's crucial to book at least 2-7 days in advance once your travel dates are set.
If your children wish to extend their experience, an additional hour costs about ~$4. What a steal!
Even if your child isn't perfectly fluent in English, they can still fully understand and participate in the activities. It’s also a fantastic opportunity for them to practice their English skills in a fun, immersive environment. So, while parents enjoy a relaxing massage or some free time, their children can have an unforgettable, educational adventure. Why not make this a highlight of your Hanoi family trip?
How does KidZania Hanoi Lotte Mall's All-Care Service look after children, and for how long?
Dedicated staff provide close supervision for approximately 4 hours, either one-on-one or in small groups (1 staff member per 4 children). The staff accompany and guide children through their professional experiences, allowing parents to enjoy free time without needing to follow their children.
What benefits and meals are provided to children using the KidZania Hanoi All-Care Service?
Children are provided with 30 KidZos currency as a basic allowance, along with a topping ramen meal and snacks. Additionally, parents receive real-time updates on their child's activity photos and current status via KakaoTalk.
What are the weekday and weekend prices for the KidZania Hanoi All-Care Service?
The weekday price for the KidZania Hanoi All-Care Service is ~$20, and the weekend price is ~$23. This price is very reasonable compared to KidZania admission fees in Korea.
How many days in advance should I make a reservation for the KidZania Hanoi All-Care Service?
On-site registration for the KidZania Hanoi All-Care Service may close early, so it is recommended to complete your online pre-reservation at least two days to one week in advance once your visit date is set. Please check in advance as some dates may already be sold out.
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